FAQ
Capture & Recognition
Photo blurry or recognition inaccurate, what should I do?
Try:
- Move closer: Fill the viewfinder with menu text instead of zooming
- Avoid reflections: Adjust angle so light doesn't shine directly on the menu
- Stay steady: Hold with two hands or rest on the table to prevent shake
- Multi-page menus: Use "multi-shot" mode to capture each page clearly
Does it support handwritten menus?
Yes, but accuracy depends on legibility. Handwriting recognition is typically less accurate than printed text. Use under good lighting with clear handwriting for best results.
Which menu source languages are supported?
The OCR pipeline supports 40+ languages including Chinese, English, Japanese, Korean, French, German, Spanish, Portuguese, Italian, Russian, Arabic. Target translation languages match the system-supported list.
Translation Quality
Why is the translation different from what I expected?
AI interpretation may differ from your expectations. You can:
- Set more precise preferences under Me → Preferences (cuisine, region)
- Re-shoot or pick a clearer photo to give the model better input
- Use the dish detail page's ingredient inference as supplementary judgment
Can I rely on AI output for allergies or religious dietary law?
No. AI output is informational only and does not constitute medical or allergy advice. For allergies (peanuts, seafood, etc.), religious dietary law (halal, vegetarian, kosher, etc.), or personal health restrictions, consult restaurant staff directly and rely on the actual ingredients the restaurant provides.
Subscription & Billing
Is MenuLens free?
Basic recognition is free. Some advanced features (e.g., unlimited recognitions, advanced recommendations) require subscription. Pricing is per the real-time information Apple shows in-app.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open iOS Settings → Apple ID → Subscriptions, find MenuLens, and cancel. After canceling, you retain access until the current billing cycle ends.
How do I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com to submit a refund request.
Account & Privacy
What data does MenuLens collect?
Full details in our Privacy Policy. Briefly:
- Menu images are uploaded only during recognition requests
- Original images are not retained long-term server-side
- We do not access contacts, non-menu photos, or health data
- Anonymous crash logs can be turned off in settings
How do I delete my account?
Go to Me → Delete Account and follow the prompts. Account data is removed from production systems within 30 days.
Is Apple Sign In safe?
Apple Sign In is provided by Apple; we only receive the user identifier Apple sends us. You can choose "Hide My Email" so Apple provides an anonymous forwarding address.
Support & Feedback
- In-app: Me → Help & Feedback
- Email: [email protected]
- We typically respond within 24 hours